If you wish to bet, or to play games for real money, you will need to open an account with us. By opening an account with us, you agree to be bound by our Account Terms and Conditions of Use.


By entering into any order transactions on our site, you agree to be bound by both the order – General Conditions and the specific conditions applicable to that particular order transaction:

  • Section 1: order – General Conditions applicable to all bets placed on our sites, including both on the Exchange

  • Section 2: Specific Conditions for customers order on the Exchange

Account Terms and Conditions of use

Please read these Terms and Conditions carefully before opening an account with us.

Please also read our Privacy Policy, Cookies Policy, Dispute Resolution Policy and the Charges Policy which are incorporated by reference into these Terms and Conditions. If there is any inconsistency between these Terms and Conditions and any of the documents listed above, these Terms and Conditions will prevail.

By clicking the “I Confirm” button on the account opening screen, you agree to be bound by these Terms and Conditions.

  1. Your Account

In consideration of our accepting your application to open an account, you represent to us (and acknowledge that we rely on these representations) as follows:

    • a. You are 18 years of age or over, of sound mind and capable of taking responsibility for your own actions and that you can enter into a legally binding agreement with us;

    • b. You agree to provide accurate registration information, including but not limited to your correct date of birth and your country of residence. You agree to inform us of any changes in such details;

    • c. You are the person whose details are provided in connection with your registration or, in the case of legal entities, you are a duly authorized representative of the relevant legal entity;

    • d. You are acting as a principal and not as an agent on behalf of a third party;

    • e. You are not an undischarged bankrupt or in a voluntary arrangement with your creditors or in any other similar situation; and

    • f. You are not located in Belgium, Bulgaria, Canada, China, Cuba, DR Congo, Eritrea, France, Germany, Greece, Greenland,  Israel, Iran, Iraq, Ivory Coast, Japan, Lebanon, North Korea, Thailand, Turkey, Libya, Somalia, Sudan, the USA, or any other country with a comparable legal situation – Exchange may from time to time determine these countries.

It is your responsibility to keep your contact details up-to-date on your account. Failure to do so may result in you failing to receive important account related notifications and information from Exchange, including changes we make to Exchange’s terms and conditions.

You are solely responsible for the security and confidentiality of your account. In particular, you agree to keep your username, password strictly confidential and you are responsible for any misuse of your password. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that offers and payments are made by you. You should never disclose it to any third party. You undertake to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your account, you are solely responsible for all their actions whether or not their access was authorized by you and you hereby indemnify us and hold us harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your account by any third party.

You will not attempt to sell or otherwise transfer the benefit of your account to any third party and nor will you acquire or attempt to acquire an account which has been opened in the name of a third party.

If you would like information about tools to help you manage your gambling activity, please visit Exchange’s Responsible Gambling section on our website. You can also find contact details for organizations where you can seek further support if needed on this website.

  1. Deposit and withdrawal of Funds

To orderon Exchange, you need to deposit funds. Except as set out below, all funds in customer accounts are held by a separate entity which guarantee customer funds protection.

You undertake that:

    • a. all money that you deposit in your account is untainted with any illegality and, in particular, does not originate from any illegal activity or source; and

    • b. all payments made into your account are authorized and you will not attempt to reverse a payment made into your account or take any action which will cause such a payment to be reversed by a third party, in order to avoid any legitimate liability.

You accept that all transactions may be checked to prevent money laundering and that any transactions made by you which Exchange deems suspicious, may be reported to the appropriate authorities.

We have a number of controls and checks that take place before any withdrawal request is processed by Exchange. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. All withdrawals requests are therefore only processed after the expiry of a set period of time from the withdrawal request being made.

  1. Privacy

The information that you send to us will be processed in accordance with our Privacy Policy.

You authorize us, at any time, to use any means that we consider necessary to verify your identity and creditworthiness with any third party providers of information.

You agree to indemnify us and hold us harmless in respect of the release of any personal (or other) data pursuant to our Privacy Policy.

You agree that we may from time to time use your name, the name of your home town and/or your image in publicity and/or our promotional materials. We would only seek to do this if you won a large amount of money on one of our products and we would always notify you before using your details and/or your image.

  1. Indemnity

You acknowledge that Exchange and its affiliates will hold information with respect to your identity, including but not limited to your name, address and payment details. You agree that we rely on this information in entering into our agreement with you and you agree to hold us harmless against any falsehood or inaccuracy contained in the information you provide us.

  1. Errors and Omissions

You will inform us as soon as you become aware of any errors with respect to your account and you will forfeit any amounts shown to be in your account that result from human error or technical fault.

  1. Suspension or termination

Either we or you may suspend or terminate your account at any time, either with or without cause, upon notice (we will use our reasonable endeavors to give such notice to you either before or after suspending or terminating your account). Please contact the Exchange Helpdesk if you would like to close your account.

We may take steps to block you from order on or using our site (or any part of it) if you are located in certain jurisdictions, for example the United States of America.

Following termination or suspension of your account, Exchange will, in the normal course of events, return any funds in your account to you in accordance with these terms and conditions. Please contact the Exchange Helpdesk to recover any funds held in suspended or closed accounts.

However, we reserve the right to withhold the funds in your account from you pending the determination of any investigation (including any relevant external investigation) where:

    • a. we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with fraudulent or dishonest activity; and/or

    • b. we have to withhold the funds in your account by law or to comply with any advice, request or instruction from any governmental, regulatory or enforcement authority.

Following the determination of any such investigation we reserve the right to seize some or all of the funds in your account if we are satisfied that you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site. We will deal with any funds obtained by us in this manner at our sole and absolute discretion and/or in accordance with any advice, request or instruction from any governmental, regulatory or enforcement authority.

In addition, if formally requested by the police, gambling regulators , tax or other authorities or in the event that you fail to provide us with sufficient information to identify yourself in accordance with our own internal procedures or those imposed on us by regulatory authorities (wherever based) we may suspend your account and all functionality relating to the use of your account (e.g. ordermanagement and withdrawal of funds) withhold from you any funds in your account pending determination of any criminal or other legal proceedings or investigation to which such a request may relate or until you provide the necessary ‘know your client’ or ‘age verification’ information as appropriate.

For the avoidance of doubt at no point during any such period will interest accrue to you on any funds in your account.

  1. Assignment

You may not assign these Terms and Conditions to any third party. Exchange may assign, transfer or novate any or all of its rights and obligations under these Terms and Conditions to any third party at any time without notice to you.

  1. Severability

In the event that any provision of these Terms and Conditions is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

Any provision of these Terms and Conditions that is invalid, illegal or unenforceable in any jurisdiction will be ineffective in that particular jurisdiction, without affecting the validity, legality or enforceability of that provision in other jurisdictions.

  1. Dispute resolution

In the event of a dispute arising between us and you, we each agree to follow the procedure set out in our Dispute Resolution policy as amended from time to time.

  1. Amendments

We reserve the right to make immaterial changes to these Terms and Conditions at any time. In relation to material changes, we will give you prior notice and/or to obtain your prior consent before making such changes and your continued use of the site will be deemed to be your acceptance of any material changes.

  1. Communications and notices

Communications and notices to be given by you to us under these Terms and Conditions should be provided to us as set out in the Contact us section.

  1. Governing Law and Jurisdiction

These Terms and Conditions will be governed by the laws of Curacao and the courts of Curacao have non-exclusive jurisdiction in relation to all disputes under these Terms and Conditions.

Nothing in this paragraph shall prevent Exchange from applying to the courts of any jurisdiction for such provisional or protective measures as are available under the laws of that jurisdiction; and

  1. English Version

These Terms and Conditions have been prepared in various languages other than English for reference only. In the event of any differences between the English version of these Terms and Conditions and any non-English versions, the English version shall prevail.